Social Media - Acceptable Use
Guiding principles on how we use social and online media to build connections, collaborate and share information with colleagues and community.
What You'll Learn
This PracticeLab quiz helps you revisit the essential concepts that guide safe, quality practice. Answer the questions, read the explanations, and build confidence in the knowledge you bring to your role.
Core Guiding Principles for Social Media Use
Understanding the fundamental principles that should guide all social media activity: being careful, accurate, helpful, respectful, lawful, and maintaining consistency with organisational policies and values.
Separation of Personal and Professional Accounts
Best practices for maintaining clear boundaries between personal social media accounts and organisational accounts, including restrictions on discussing the organisation, using logos, and posting about work on personal platforms.
Privacy, Confidentiality and Authorisation Requirements
Understanding obligations to protect privacy, maintain confidentiality of kaimahi and service users, obtain proper consent before sharing information or images, and ensure appropriate authorisation before posting on behalf of the organisation.
Moderating and Corrective Action Procedures
Learning when and how to take corrective action on problematic posts, including removal procedures, communication protocols, issuing apologies when appropriate, and preventing future incidents while maintaining organisational reputation.
